Refund policy

All our sales are final, unless an error has been made on our part.

Returned item(s) must be in new and unused condition in their original packaging.

Once your order is received and inspected, a refund will be processed to your original payment method within 3–5 days.

Shipping charges, duties and taxes are non-refundable.

Due to the nature of our brand, we don't offer exchanges as we carry very limited stock.

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them.

Faulty or Incorrect Items

If you've received an incorrect item or believe your item is faulty, please contact support@d-nd.store within 14 days of delivery with your order number and clear photos of the issue.

Where a product is confirmed to be faulty, we'll work with you to provide an appropriate remedy in accordance with applicable consumer laws.

Inventory

While we work hard to maintain accurate inventory, stock discrepancies can occasionally occur.

If an item becomes unavailable after your order has been placed, we reserve the right to cancel the affected item or order and provide a refund or store credit.

Our Warehouses

DND operates warehouses in the United Kingdom (UK) and the United States of America (USA).

Orders are automatically routed based on stock availability and your delivery address. Our system will always prioritise the most cost-effective shipping option available to you.

Some orders may be split across multiple warehouses if products are only available in different locations. Shipping origin and any split shipments will be clearly shown at checkout before you complete your purchase.

Bot Policy

We reserve the right to cancel any order we believe has been placed using bots, automated software or unauthorised checkout links.

Please access our website directly when purchasing new releases.

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.