Shipping policy
Shipping Policy
Order Processing
DND fulfils orders from our United Kingdom (UK), European Union (EU) and United States (USA) warehouses.
Orders placed before 4pm (UK time), Monday to Friday, are dispatched the same day. Orders placed after 4pm, or on weekends and bank holidays, are dispatched the next business day.
Once your order has been dispatched, you'll receive your tracking details by email. You can also sign in to your account on our website to track your order.
Delivery Times
Estimated delivery times from dispatch:
• UK: 1–3 business days
• EU: 3–5 business days
• USA: 5–7 business days
• Rest of World: 5–10 business days
These are estimates and are not guaranteed. Delivery times may vary depending on the carrier, your location and customs processing.
Which Warehouse Ships Your Order
Where possible, orders are shipped from the warehouse closest to you. If stock is unavailable locally, your order may be dispatched from another DND warehouse. This may result in longer delivery times and, for some destinations, customs charges.
Some orders may be shipped in multiple parcels if items are fulfilled from different warehouses. You won't be charged extra shipping for split parcels.
Address Changes & Cancellations
Please check your shipping address carefully before placing your order.
If you need to change your address, you must contact us within 1 hour of placing your order. Email support@d-nd.store with the subject line "Urgent Address Change" so we can prioritise your request. We can't guarantee changes after this window, as your order may already have been dispatched.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, reshipping costs will be charged to the customer. If you'd prefer a refund, this will be issued minus the original shipping costs.
Shipping Rates
Worldwide shipping is available, except to destinations our carriers do not serve. Shipping costs are calculated at checkout based on your location and order weight.
We deliver to PO Boxes and military addresses (APO/FPO) where our carriers support it. Some remote areas, including the Scottish Highlands and Islands and the Channel Islands, may take longer to deliver.
Duties, Taxes & Customs
• USA orders shipped from our UK warehouse: duties and taxes are collected at checkout and shipped Delivered Duty Paid (DDP). There's nothing more to pay on arrival.
• All other international orders: any duties, taxes or customs charges are set by your local authorities, are not collected by DND, and are the responsibility of the customer on arrival.
If a parcel is refused or duties are left unpaid, the parcel will be returned to us. Any refund will be issued minus the original shipping costs, return shipping costs and any duties or fees charged to DND.
Delayed or Lost Parcels
If your order hasn't arrived within the estimated delivery time, please contact support@d-nd.store and we'll be happy to help.
A parcel is considered lost if there has been no tracking update for:
• 10 business days (UK)
• 20 business days (international)
Once a parcel is confirmed lost, we'll work with the carrier to investigate and offer a replacement or refund.
Damaged or Missing Items
Any damaged or missing items must be reported within 7 days of receiving your parcel by emailing support@d-nd.store with:
• your order number
• clear photos of the parcel, packaging and items received
Every order is photographed at our warehouse before dispatch, and all claims are checked against these records. Claims made outside the 7-day window or without supporting evidence may not be accepted.
Delivery Responsibility
DND is not responsible for parcels that are:
• stolen after being successfully delivered
• delivered to an incorrect address provided by the customer
• left in a safe place requested by the customer
Questions? Contact us at support@d-nd.store